This policy describes how AltGuru Signals (“we”, “us”) collects and uses information when you use our website and related services. It is intended to be clear and practical. You should have it reviewed by a qualified professional before relying on it as your final legal document.
1. Who this applies to
This policy applies to visitors and customers who use our public website, purchase or enquire about products, or contact us through the channels we publish (for example Telegram support).
2. Information you provide
Depending on how you interact with us, you may provide:
- Account and access details — such as name, email, and credentials needed to operate an account or member area (passwords should be stored as secure hashes, not plain text).
- Service delivery details — for example Telegram usernames or identifiers needed to grant channel access, or other handles you choose to share so we can fulfil an order.
- Billing context — subscription tier, payment method type, and transaction references. Card numbers and full payment credentials are typically processed only by payment providers, not stored on our web server.
- Support and enquiries — the content of messages you send us (for example via Telegram or email), including attachments you choose to provide.
3. Information collected automatically
When you use our website, certain information is generated or collected in the normal course of providing an online service. This helps us run the site securely, fix errors, and understand what content is useful.
- Network and device data — including your IP address, approximate region derived from IP (not precise GPS), browser type and version, device type, operating system, and language preferences where available from headers or the browser.
- Usage data — pages viewed, time and date of access, referring URL, clicks, scroll depth or similar interaction signals if we use analytics or logging tools that record them.
- Technical logs — server, hosting, or security tools may record requests, response codes, and diagnostic data to protect against abuse and troubleshoot outages.
4. Cookies and similar technologies
We may use cookies (small text files stored on your device) and similar technologies (such as local storage or session storage) for purposes such as:
- Essential / functional — keeping you signed in, remembering preferences, load balancing, or security (for example mitigating spam or replay attacks).
- Analytics and performance — understanding traffic, popular pages, and errors so we can improve the site.
- Marketing or attribution — only where we deploy such tools and, where required by law, after appropriate consent.
You can control cookies through your browser settings (block or delete cookies). If we add a cookie preference centre, we will link it from here. Blocking essential cookies may limit some features (for example staying logged in).
5. Third parties and integrations
We do not sell your personal information. We may use processors and platforms that receive limited data to operate the business, for example:
- Hosting, DNS, and content delivery so the site loads globally.
- Payment and billing providers when you pay for a product.
- Telegram or other messaging platforms when you use them to receive signals or contact support.
- Email or newsletter tools if you subscribe to updates.
- Analytics or security vendors if enabled on the site.
Those services have their own privacy notices. We encourage you to read them where you rely on those products.
6. Why we use this information
Typical purposes include:
- Providing, securing, and improving the website and services.
- Processing purchases, subscriptions, and support requests.
- Detecting fraud, abuse, or technical issues.
- Complying with law and defending legal claims where necessary.
- Sending service-related messages; marketing only where permitted and with opt-out where required.
7. Retention
We keep information only as long as needed for the purposes above, for example for the life of an account, the duration of a dispute, or as required by tax and accounting rules. Technical logs are often rotated or deleted on a shorter schedule depending on our hosting configuration.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. To exercise rights or ask questions, contact us at @AltGuruSupport on Telegram (or any official email we publish for privacy requests). We may need to verify your identity before acting on a request.
9. International transfers
Our providers may process data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) offered by our vendors.
10. Security
We use reasonable technical and organisational measures to protect data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
11. Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age required in their jurisdiction to use trading-related services.
12. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy, except where a stricter rule applies under law.
For product questions, see the About page. For terms of use, see Terms of Service.